UK Managing Director
Darren is a veteran Racker of seven years with experience across finance, strategy, service delivery and sales. He leads by example and his greatest quality is complete commitment in doing the best for our Rackers and our Customers, no matter what. His knowledge of our market and our business, combined with his passion for excellence, makes him ideal to take the lead of our UK Rackers.
Darren loves the freedom that Rackers are given to make Rackers’ or customers’ lives better. He believes that great Rackers champion the values, and has never worked anywhere that lives values so closely aligned to his own.
Darren’s Rackspace career has taken him from building out our Finance team to taking care of our support functions, customer experience, our Enterprise segment before taking on his current role in 2013.
He classes one of his defining Rackspace moments as winning the National Customer Services awards in both 2009 and 2010 and UK Customer Experience Awards in 2012, confirming his personal goal of delivering world class customer service and also supporting Rackspace in its mission “to be recognised as one of the world’s greatest service companies”.
Darren Norfolk at Rackspace discusses what the cloud can offer to start-up businesses and the potential risks of an ill-advised strategy.