Digital operations management firm PagerDuty has released its Event Intelligence product with the aim of helping security and software teams react more quickly to problems.

The company deals in what it calls modern incident response, through a platform that helps on-call teams see, analyse and take action on events. It argues that its service helps reduce noise and bring time to acknowledge and time to resolve down from hours or days to minutes or seconds.

However, at PagerDuty’s conference in London, chief commercial officer Howard Wilson went further and argued that the tool is ultimately about improving the way people work.

“What we’re interested in is how it changes the way that people work. Time has become one of the most important metrics in your business. Time really matters and that means that people need to have to be able to work differently. We want to get people moving away from the command and control structure. It takes too long,” Wilson said.

PagerDuty’s EMEA director, Steve Barrett, noted that for some organisations, time-saving platforms are very valuable. By using tools of this type, he said, Netflix has “added another nine to their platform. That’s three trading days – that’s billions.”

Wilson also noted that PagerDuty works in real time rather than in a queued model and argued that identifying the information that actually matters is a real problem for development, software and security teams. As such, he believes that the PagerDuty platform can save time and help teams work more efficiently.

PagerDuty customers

And Wilson’s customers seem to agree. The firm rolled out a few prominent businesses that are using PagerDuty at its event, including engineers and directors from Funding Circle, Perform Group (the company behind sports analytics platform Opta), Spotify, and Vodafone.

Ben Connolly, head of digital IT at British telco Vodafone, sung PagerDuty’s praises, arguing that the product has given time and space for his team to think about and build innovative products, in much less time.

“What we find is that it is a natural human nature to innovate,” Connolly said. “It’s about removing barriers to innovate and fundamentally it is about speed. Across the entire group, we want to speed up, not just in DevOps.”

Connolly also emphasised the importance of a culture shift within an organisation, arguing that technology can help move along these cultural changes. “We’re looking to use tools and technologies, from AWS to programming languages or even architecture patterns to enable our cultural aspirations.

“Ultimately, this movement in the industry now is about reducing the proximity between an engineer and the customer. It means engineers can produce something and it immediately gets used, and they can see it being used.”

There is a pattern of suppliers of digital enterprise tools pushing a message of ‘changing the way we work.’ Microsoft has been beating that drum for several years now, with its new mission statement of ’empower every person and every organization on the planet to achieve more.’

More recently, enterprise storage firm Box announced new zones and trumpeted its desire to get us all working in a more intelligent and connected fashion. With our reliance on digital tools, with every new release, these companies may indeed be changing the way we work – whether we like it or not.